FAQ
Got questions about our adventures? Find answers to the most common questions below, or reach out to our team for personalized assistance.
What should I bring on a hiking trip?
Hydration & Nutrition:
Water bottles or hydration system, energy bars and snacks, Trail mix and dried fruits, nuts, Electrolyte supplements
Safety Essentials:
First aid kit, Emergency whistle, headlamp/flashlight, personal meds, phone with power bank, Map and compass/GPS, ID, insurance card
Weather Protection:
Sunscreen, sunglasses, rain jacket or poncho, windbreaker.
Gear Essentials:
Hiking boots, trekking poles, Comfortable backpack, camera, snowshoes/water shoes (if needed), Multi-tool or knife, Trash bags (Leave No Trace)
What should I wear on a hiking trip?
Base Layers:
Moisture-wicking base layer, Quick-dry hiking shirt, leggings, thermal top (for cold weather), Merino wool or synthetic socks, Comfortable underwear
Outer Layers:
Hiking pants or shorts, fleece, waterproof jacket, windbreaker, hat
Footwear:
Hiking boots, an extra pair of socks (wool or moisture-wicking), and Gaiters for muddy/snowy trails
Accessories:
scarf/buff, Hiking gloves, deodorant, Insect repellent, camera
Are your adventures suitable for beginners?
Absolutely! We offer adventures for all skill levels, from beginner-friendly walks to advanced challenges. Each trip is clearly marked with its difficulty level and requirements.
How can I know if I'm able to do a hike based on its difficulty level?
Our team has set this table to help you decide. Please read the event description to learn about it, then consult the table below to see if the hike matches your experience and fitness level.
View Difficulty Levels Table →
What happens if the weather is bad?
Safety is our top priority. We monitor weather conditions closely and will reschedule or modify trips if necessary. You'll receive full communication about any changes, and we offer flexible rescheduling options.
Do you offer group discounts?
Yes! A group of 4 or more people, and children, will receive a discount.
What ages do you accommodate?
Most of our family-friendly adventures accommodate ages 8 and up with adult supervision. Some advanced trips have minimum age requirements of 16 or 18
Does Outside Matters offer e-tickets or gift vouchers?
Yes! You can purchase e-tickets or gift vouchers for our hiking and outdoor activities, making the perfect gift for friends and family who love adventure.
Still have questions?
Our team is always ready to support you anytime. Don't hesitate to contact us!